In this section, you get an insight, how this plugin works. We provide this documentation for other developers, who want to develop addons for WP Support Ticket. Addons are basically plugins on their own, but they use these listed hooks and functions to extend the functionality of the Support Ticket plugin. If you want to create an addon, but you don't know, how to create a WordPress plugin, read this very insightful article in the WordPress Codex first.