sts-view-ticket-url

/**
* Filters the URL where the ticket can be read
*
* @since 1.0.0
*
* @param     (string)     $view_ticket     the URL
* @return     (string)     $view_ticket     the URL
*/

With this filter you can alter the URL to the page where the ticket can be read. Usually, this would be wp-admin/admin.php?page=sts&action=single&ID={$post_id}. You can change it here.