/** * Sends an email to the ticket owner in case of a status update, e.g. when the ticket is closed. * * @since 1.0.7 **/
If the option is selected in the backend an ticket owner gets a mail when the status of a ticket changes, e.g. from open to closed. You can use
sts-status-update-mail-subject to filter the subject and
sts-status-update-mail-body to filter the text of the mail. As usual,
sts-view-ticket-url filters the URL to the ticket.
This function utilizes